Terms & Conditions

1. Who provides Skanni

Skanni is a digital loyalty product developed by iQQi, a brand of Generic Stuff, Lda., the company providing the service.

2. Who these terms apply to

These terms cover the Skanni website and its merchant service. Merchant accounts are intended for businesses and professionals acting in their business capacity. You must have authority to act for the business you register and provide accurate account information.

Customers joining a merchant’s loyalty programme are also subject to that merchant’s programme rules. The merchant, rather than Skanni, supplies the underlying goods, services and rewards. Nothing here removes rights that cannot lawfully be excluded.

3. The service and its current availability

Skanni enables merchants to configure digital stamp cards, share enrolment links or QR codes, and manage stamps and rewards through a merchant dashboard, using compatible wallet services.

The product is currently under development and testing. Illustrations on the website are examples, not live customer cards. Features described as planned are not a commitment that they are available today. The public landing page does not currently enable checkout, and the merchant dashboard does not currently charge subscriptions.

Creating a development account does not authorise future charges. Any paid activation requires a separate order and explicit payment authorisation.

4. Accounts and acceptable use

Keep login credentials confidential and allow access only to authorised staff. Tell us promptly if you suspect unauthorised access. You are responsible for the information and instructions submitted by your business and its authorised users.

Do not use Skanni to issue fraudulent stamps, mislead customers, send unlawful marketing, upload unlawful material, infringe intellectual property, bypass access controls, access another merchant’s records or interfere with the service. Do not submit sensitive personal data that the loyalty programme does not need.

5. Your loyalty programme

You determine the reward, qualifying purchases, stamp target and any valid restrictions or expiry rules. Explain those rules clearly to customers before they join, keep them accurate, and honour rewards in accordance with the rules and applicable law.

You must check your published card and enrolment experience before sharing it. A draft saved in the dashboard or browser is not necessarily published to the customer’s wallet. You are responsible for communicating programme changes and for resolving questions about your goods, services and rewards.

Skanni does not guarantee a particular increase in visits, sales or customer retention. Wallet layout and device support may depend on Apple, Google and other service providers.

6. Paid plans, renewal and cancellation

When paid subscriptions become available, the order or checkout will state the price, currency, billing interval, applicable taxes, included service and any limits before you commit. Only the terms expressly presented and accepted for that order authorise a paid subscription or recurring billing.

You may request cancellation or account closure at [email protected]. For an active paid subscription, the applicable cancellation date and any refund entitlement follow the accepted order terms and mandatory law. Removing a wallet pass or simply ceasing to use the dashboard does not cancel a subscription.

A development account does not automatically become a paid account. Free trials, introductory offers or additional fees apply only when expressly offered and accepted.

7. Branding and ownership

You retain rights in your business name, logos and content. You grant us permission to host, reproduce and transmit them as necessary to provide your Skanni programme and display its cards. You must have the rights needed for that use.

Skanni software, website design and branding remain the property of their respective rights holders. Access to the service does not transfer ownership or grant permission to resell it under another brand. Apple Wallet, Google Wallet and other third-party names belong to their respective owners.

8. Personal data

Our Privacy Policy explains how personal data is handled. For customer data processed on your instructions, your business is responsible for selecting a lawful purpose, providing a privacy notice and obtaining any required marketing consent.

Where we act as a processor for your business, the relationship requires a separate data-processing agreement covering those operations. These website terms and the Privacy Policy do not replace that agreement. Contact us to arrange the required terms before using the service for production processing of customer personal data.

9. Availability, suspension and ending access

Service availability may be affected by maintenance, security incidents, connectivity and third-party platforms. Report problems to our support address. No specific uptime or support response time is promised unless agreed separately in writing.

We may restrict access where reasonably necessary to address security risks, unlawful activity or a material breach of these terms. Where practicable and legally permitted, we will explain the reason and allow you to resolve it. Account closure does not automatically remove passes already installed on customer devices; contact us about programme closure and data handling.

Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability that cannot legally be excluded.

10. Changes, law and contact

These terms are governed by Portuguese law, without excluding mandatory protections or jurisdiction rules that apply. Please contact us first to explain a dispute so we can try to resolve it.

We will date updated versions and communicate material changes to an existing service relationship as required by law and the agreed contract. New terms do not retrospectively authorise charges or remove accrued rights.

Questions about these terms: [email protected].